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General conditions of contract and sale .-
1. Identification
These general contracting conditions apply to all commercial transactions carried out in our virtual store, www.imporhobies.com, domain operated by: Pedro Jose Carrillo Granero with DNI 75228774Y
2. Activity
www.imporhobbies.com is dedicated to the sale and making available to the public of toys.
3. Contents and information provided on the web site
www.imporhobbies.com reserves the right to modify the commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions) at any time.
www.imporhobbies.com makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. Products that do not have a price indicated, or mark as price 0, are products that do not have the price at that time and before making the purchase you must ask us the price, which we will prepare a budget and send it to you by mail electronic.
The products contained in this website include RRP (VAT included) in mainland Spain, and the Balearic Islands.
The photographs respect the physiology of the product as much as possible, but differences in color or distortion of measurements may occur depending on the calibration and resolution of the monitor screens.
4. Sales system. Order:
To make a purchase, the user must include the desired product in the "shopping cart" of the existing menu on the website www.imporhobbies.com.
The prices of the products displayed on the website www.imporhobbies.com include the Value Added Tax (VAT) that, where appropriate, is applicable.
Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases that must be delivered in territories of non-member states of the European Union, the Canary Islands, Ceuta or Melilla will not be exempt from VAT.
The cost of customs or local taxes that must be assumed by the Client are not included in the price.
5. Payment method:
When placing the order, you can freely choose to pay for purchases you make by credit or debit card, PayPal, bank transfer. www.imporhobbies.com confirms your order at the time you make the payment. All payment solutions are completely safe and guaranteed by banking and financial entities. In the case of payment by credit card, we do not see your card details, the transaction is made directly between the bank that issued your card and our bank, for greater security.
An order will not be processed until there is validation of your payment.
6. Form, costs and delivery time:
In which address are the orders delivered? Orders will be delivered to the address that you indicate at the time of request, therefore, www.imporhobbies.com does not assume any responsibility when the delivery cannot be made as a result of the information provided being incorrect, inaccurate or incomplete.
In the event that the order could not be received by the recipient, for any reason beyond www.imporhobbies.com, or the recipient is repeatedly absent, www.imporhobbies.com does not assume any responsibility and reserves the right to Right to charge the client for the expenses incurred.
Deliveries will be made from Monday to Friday during business hours. Never on Saturday, Sunday or holidays.
In the event that the good or service object of the order is not available, we will inform you of this lack of availability and we promise to solve the problem as soon as possible.
Shipping way:
Shipments are made by companies hired by www.imporhobbies.com for courier services.
It is important to clarify that the costs are calculated per shipment and not per order.
7. Warranty:
www.imporhobbies.com responds to the guarantees legally required by current regulations and the warranty periods given by the manufacturer or distributor.
All products are guaranteed for 24 months against manufacturing defects. This Guarantee includes material and labor, but according to the consumer goods guarantee law, the characteristics of the product, inherent to its nature, as well as damages caused by misuse of the same are excluded from its coverage.
This guarantee does not include deficiencies caused by negligence, blows, use or improper handling, incorrect installation not carried out by the authorized installer when applicable, or materials subject to wear and tear due to normal use.
The guarantee will lose its value:
- If some of the data of the same or of the proof of purchase are modified, altered or replaced.
- If both the identification number and the guaranteed object itself are manipulated or repaired without the knowledge of the authorized Installer.
To make use of the guarantee, it is essential to present the guarantee certificate together with the proof of purchase.
The guarantees will be attended exclusively by email.
The costs of collection and delivery will be paid by the customer.
8. Changes:
In case of erroneous shipments, www.imporhobbies.com will proceed to resend the order again, taking charge of the shipping costs.
In case of defective products, www.imporhobbies.com will proceed to exchange the defective product, taking charge of the shipping costs, provided that:
In case the merchandise arrives damaged by defects in the transport, with obvious and visible bumps or breaks, the client must reject the shipment and make the reservation on the delivery note or in writing to www.imporhobbies.com within 24 hours at count from reception. If these deadlines are not met, www.imporhobbies.com reserves the right not to change the product.
In the event of a production defect, which is hidden and imperceptible when the merchandise is received and / or is subsequently revealed, www.imporhobbies.com.
To make your change, send us an e-mail, through the following address: info@imporhobbies.com
Shipping costs will only be refundable in the case of wrong delivery or defective product.
9. Returns:
In case of withdrawal of the purchase and return by the consumer, www.imporhobbies.com offers the customer within 14 working days to exercise their right to terminate the purchase contract, without any reason. Cancellations must be sent by registered letter with acknowledgment of receipt to: www.imporhobbies.com. To the address indicated in clause 1 .. In this case, the consumer will pay the costs of returning the product and the damages related to the returns of the product, if any. Although its use is not mandatory, the client can use this withdrawal form, you can download it here.
The exceptions in the return of articles of the brand will be: products that have been made or manufactured expressly and to measure, or have been engraved or personalized for the client, since, due to their nature, their return is not possible.
The returned Product must be delivered in perfect condition, in its original packaging and provided with all its accessories. No spontaneous returns will be accepted without the agreement of www.imporhobbies.com
The price paid by the buyer on the good will be reimbursed in the same form of payment used by the client, as soon as possible from the date of delivery and receipt of the good. In the event of an option to withdraw the merchandise by the carriers of www.imporhobbies.com, the refund will be made after deducting, if applicable, the overall costs of merchandise withdrawal.
10. Obligations of the buyer:
The client of www.imporhobbies.com undertakes at all times to provide accurate information about the data requested in the user registration or ordering forms, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by www.imporhobbies.com
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal hours of delivery of goods. In case of breach by the client of this obligation www.imporhobbies.com will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
11. Security and confidentiality:
www.imporhobies.com guarantees security and confidentiality in all its communications with its clients.
All on-line payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted violations by third parties. The data of the purchase process is stored in a database designed for this purpose.
www.imporhobbies.com guarantees the protection and confidentiality of personal, domiciliary, payment and any other type of data provided by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection of Personal Character.
All the data provided by our clients to www.imporhobbies.com or their employees will be included in an automated personal data file created and maintained under the responsibility of www.imporhobbies.com.
In compliance with the provisions of Organic Law 15/1999 of December 13, customers of www.imporhobbies.com can, at any time, exercise their rights of access, rectification, cancellation and opposition to their personal data by communicating it in writing to info@imporhobbies.com.
In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep them for at least five years, so they cannot be erased or rectified even if the customer requests it.
12. Applicable legislation and competent jurisdiction:
Sales and purchases made with www.imporhobbies.com are subject to Spanish legislation.
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Almeria - (Spain).